Subprocessors
To deliver the Prescene platform, we use a small number of carefully selected third-party service providers ("Subprocessors") that may process customer data on our behalf. We are committed to transparency about who these providers are and what they do.
This list applies to processing under the Prescene Privacy Policy and Data Processing Addendum.
Current Subprocessors
| Subprocessor | Purpose | Data Processed | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud infrastructure, hosting, storage, databases, secrets management, logging | All customer data (encrypted at rest and in transit) | United States |
| Amazon Web Services — Bedrock | AI model inference | Content sent for inference; configured for zero data retention; not used for model training | United States |
| OpenAI, LLC | AI model inference | Content sent for inference; configured for zero data retention; not used for model training | United States |
| Stripe, Inc. | Payment processing and subscription billing | Billing information, tokenized payment data, subscription state | United States |
| Google LLC (Firebase Authentication) | User authentication and identity | Email addresses, user IDs, session tokens | United States |
| Okta, Inc. | Enterprise single sign-on | Email addresses, authentication tokens | United States |
| Loops, Inc. | Transactional email | Recipient email addresses, verification tokens | United States |
| Vercel, Inc. | Application hosting and deployment | Application traffic, request metadata | United States |
| PostHog, Inc. | Product analytics | Pseudonymized usage data, user identifiers, feature flag evaluations | United States |
| Chatwoot, Inc. | Customer support chat | Support conversation content, account email | United States |
Notice of Changes
We will provide at least 30 days' advance notice before adding or replacing a Subprocessor that processes customer content. Enterprise customers receive notice by email; other users may subscribe to notifications via prescene.com/legal/subprocessors-notify (or check this page for updates).
Customers under an active Data Processing Addendum may object to a new Subprocessor on reasonable, data-protection-related grounds within 30 days of notice by emailing privacy@prescene.ai.
Data Protection Commitments
Every Subprocessor is bound by a written agreement that requires data-protection obligations no less protective than those in our DPA, including confidentiality, security, and limitations on use of customer data. We monitor Subprocessors' compliance through standard vendor management processes including periodic review of their security and privacy posture.
Intra-Group Affiliates
We may also share customer data with our wholly-owned affiliates, if any, under intra-group agreements. At present, AI Labs Inc. has no operating affiliates.
Questions
For questions about Subprocessors, contact privacy@prescene.ai.