Subprocessors
To deliver the Prescene platform, we use a small number of carefully selected third-party service providers ("Subprocessors") that may process customer data on our behalf. We are committed to transparency about who these providers are and what they do.
This list applies to processing under the Prescene Privacy Policy and Data Processing Addendum.
Current Subprocessors
| Subprocessor | Purpose |
|---|---|
| Amazon Web Services, Inc. | Cloud infrastructure |
| Amazon Web Services — Bedrock | AI model inference |
| OpenAI, LLC | AI model inference |
| Stripe, Inc. | Billing |
| Google LLC (Firebase Authentication) | Authentication |
| Okta, Inc. | Single sign-on |
| Loops, Inc. | Email delivery |
| Vercel, Inc. | Application hosting |
| PostHog, Inc. | Product analytics |
| Google LLC (Google Analytics) | Web analytics |
| Chatwoot, Inc. | User support |
| Slack Technologies, LLC (Salesforce) | Internal operations |
| Lemon Squeezy, LLC | Legacy account migration |
Content sent to AI model providers for inference is not stored at rest after the response is returned and is never used for model training.
Processing locations vary by provider and service configuration. Contact privacy@prescene.com for current information.
Notice of Changes
We will provide at least 30 days' advance notice before adding or replacing a Subprocessor that processes customer content. Enterprise customers receive notice by email; other users may subscribe to notifications via prescene.com/legal/subprocessors-notify (or check this page for updates).
Customers under an active Data Processing Addendum may object to a new Subprocessor on reasonable, data-protection-related grounds within 30 days of notice by emailing privacy@prescene.com.
Data Protection Commitments
Every Subprocessor is bound by a written agreement that requires data-protection obligations no less protective than those in our DPA, including confidentiality, security, and limitations on use of customer data. We monitor Subprocessors' compliance through standard vendor management processes including periodic review of their security and privacy posture.
Questions
For questions about Subprocessors, contact privacy@prescene.com.